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| 1. |
Q. Can your system connect with CCC Pathways or other
estimating and management systems? |
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A. Yes, our CollisionSite.com® EMSLink®
software interfaces with shop management and estimating
systems and uploads data automatically. |
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| 2.. |
Q. Can I use my existing website and still have Online
Progress Reports for customers? |
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A. No. Our Progress Reports Systems
and Communications Systems are integrated with our websites,
however we can make your CollisionSite.com® Website system
look like your existing website. |
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| 3.. |
Q. I don't have a website or domain name, do I have
to buy a domain name? |
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A.Yes. If you do not have a domain
name we will provide you one. You must have a domain name
if you currently do not have E-mail and need E-mail hosting.
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Q. Can I keep my existing Email as it is? |
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A. Yes. You can use any existing email
address, or we can host your email for you. |
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| 5. |
Q. How long does it take each day? |
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A. The time it takes each day to add
progress reports is usually offset by the reduction in
phone calls. Not every customer will have email, so no
progress reports are required for those customers unless
you want to keep their insurance agent informed. |
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| 6. |
Q. Is my data secure? |
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A. Yes. We perform nightly backups
of all data and continually update our system against
all possible threats. |
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| 7. |
Q. Are there any limits on usage? |
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A. No. |
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| 8.. |
Q. What if I want a custom website design? |
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A. We design and develop custom websites
for a reasonable price. However, our templates come with
the packages we offer at no extra charge.
Contact us for a quote of a custom website design. |
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| 9. |
Q. How much extra is it per month for Domain Name
and E-mail Hosting? |
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A. There is no extra charge for hosting
your domain name, however there is a small charge for
e-mail storage space, backup, and technical support. |
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| 10. |
Q. Do I have to have technical knowledge to update
my Collisionsite.com website? |
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A. No. Our Website administration area
has been designed to be extremely user friendly and easy
to use. |
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| 11. |
Q. How does the progress reports work? |
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A. Anyone in your shop can take pictures
of the vehicle. From there you simply select the pictures
you want to upload with your progress report and you are
done. The phone time saved from vehicle status calls offsets
most of the little time it takes to post progress reports |
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| 12. |
Q. How do I learn to use the system? |
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A. We provide a complete walk-thru
of the system to each person who will be using it and
we have detailed help files. We also offer technical support
in case you have any other issues. |
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| 13. |
Q. Can I see a Demo Site? |
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A. Yes. We would be more than pleased
to walk you thru a full demo of our product at your convenience.
Just use our contact form and
let us know when you would like to schedule it. |
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| 14. |
Q. How can people see their vehicle on my website? |
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A. |
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| 15. |
Q. If I sign up how long does it take to get started? |
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A. Setup time varies depending on the
system you select and whether you already have a domain
name. It usually takes less than 24 hours to completely
set up your account and have your website live on the
internet. |
