CollisionSite Silver System

Keep Everyone updated in 10-15 minutes per day.

The CollisionSite® Silver System® is our most popular software service for auto body repair shops. This Service contains all the communications features, a powerful website and convenient shop management tools such as reports and job tracking. Most auto body shops who already have a shop management system in place that they want to keep choose this service. The Silver System® is an easy to use, all-in-one package that will boost your shop revenue, C.S.I., communications and bring in website leads. This system is loaded with features at an affordable price.

The CollisionSite® Silver System® interfaces with the following estimating software:
CCC One™, CCC Pathways™, Mitchell UltraMate™, Audatex™, Comp-Est™, Web-Est™ and Shoplink™

The CollisionSite® Silver System® is fully hosted by us, so there is little or no change to your existing network or computer systems. This system is very easy to use and staff can keep everyone updated in as little as 10-15 minutes per day.

  • Communications Features
  • Shop Management Features
  • Website Features
Collision Repair Update
With the CollisionSite® Silver System®, your staff has an easy and powerful communications suite designed to save phone time and increase customer satisfaction.

Communications for each job are date and time stamped and stored as part of the job record, allowing managers to view and monitor electronic communications and updates between estimators and customers. This can provide proof to insurance representatives that you kept customers updated, and since managers can view and monitor updates, staff members are more prompt in updating customers.

Staff messages keep everyone in your shop informed of parts delays or problems.

Gold System Communications Features

:1 Click Update:

customer UpdateThe CollisionSite® Silver System® contains our 1 Click Update feature. This allows your staff to instantly update everyone regarding the repair status of a vehicle.

This feature was enhanced to include insurance agents, giving Collision Repair Centers a way to market themselves to Insurance Agents who refer customers to reputable shops.

:Customer Text Message Updates:

Auto Repair Status Text MessageCollision repair customers now have the convenience of being updated about the repair status of their vehicle on their cell phone. With CollisionSite® your staff can easily send text message updates to customers.

This feature was designed and developed specifically to reduce phone time for collision center staff while increasing customer satisfaction and convenience.

Cell Phone Numbers are stored for each customer. Simply use our 1 Click Update feature to send a quick repair status alert, or use our progress report feature to enter details.

Your customers and staff will appreciate the convenience!

:Customer & Insurance messages:

Customers can send messages directly to estimators through your website. These messages are time and date stamped and saved as part of the job record. This allows managers to view communications between customers and staff.

Insurance Representatives can log in to your website to view and print updated information, photos, approve supplements or job changes and send messages to your staff members.

:Staff Messages:

The CollisionSite® Silver System® contains staff messaging features to keep everyone informed of parts delays or other problems. Simply click the staff message icon, enter text and click submit. Staff messages are prominently displayed to managers and the estimator assigned to the job.

:Integrated CSI Surveys:

View Questions
View Results
View Report
When a customer's vehicle is marked as delivered, they can complete the integrated C.S.I. Survey on your website.
  • Customers answer insurance industry approved questions.
  • You get immediate alerts of surveys.
  • View and print CSI reports online anytime.
  • View CSI scores for service personnel, technicians, individual insurance companies and shop.
  • Separate scores for Insurance and Shop.

:Customer Thank You Letters:

The CollisionSite® Silver System® contains printable thank you letters for customers. Thank you letters can be sent via email or printed. Our convenient tracking system lets you know if a customer has been sent a thank you letter.
Convenient, Easy 1 Click Reports to keep you informed of all shop activity.

The CollisionSite Silver System contains shop management tools and reports without the production management and technician management features of our Gold System.

Want to know how many jobs you have and totals? 1 CLICK. Need to know how many jobs an estimator has in the shop now? 1 CLICK. How many jobs a particular insurance company had this month? 1 CLICK. The list goes on and on.

The management tools contained in the CollisionSite Silver System are a direct result of working with collision center managers and staff and developing the tools and reports that they need, by their specifications and making it work the way shop managers want it to work: Simple and Fast.

Every detail of this system has evolved through the input of collision center staff who use the system every day. See for yourself why CollisionSite.com is the best kept secret in the collision industry!

Silver System Shop Management Features

:Shop Management Reports:

The CollisionSite.com Silver System Management Reports were designed to be fast and simple. Many reports require only one click. All reports were developed to the specifications of Collision Center Managers. With CollisionSite, management reports are simple and not confusing. Unlike other shop management tools, you do not have to "create" reports. Simply click the report you want to see and there it is. Reports are displayed within your CollisionSite system with the option to view or save a printable pdf.

Job Reports
Insurance Reports
Closed Jobs Closed Summary
Active Jobs Active Jobs Summary
Jobs By Status  
   
Estimator Reports
C.S.I Reports
Overall C.S.I. Insurance C.S.I.
Technician C.S.I. Estimator C.S.I.
Customer Reports
Customer History  
   
 

:Job Tracking System:

The CollisionSite.com Job Tracking System keeps everyone informed of vehicle status, due dates, payments owed, jobs ready for delivery and more. Automatic due date alerts help you avoid late vehicles and rental fees. Easy-to-read charts throughout the system show exactly how many labor hours you have scheduled in each department. Staff have to choose a reason when a due date is changed, allowing managers to locate repeating problems in the shop that are causing cycle time delays. With the CollisionSite Job Tracking System, all job information is organized and easily available.

:FastTrack Live View:

View Screenshot
The FastTrack Live View is a full-screen active jobs report developed to provide a live display of jobs in your shop. Simply connect to a flat screen television and display a live list of active jobs for your staff and technicians. The FastTrack Live View automatically refreshes every 7 minutes so jobs and status update automatically.

Auto Body Shop Mobile WebsiteCollisionSite Websites were developed specifically for the collision industry.

Website Designs:
With CollisionSite.com you can choose one of our pre-designed website packages and save website design and development costs! With CollisionSite your website will begin working for you immediately.You can choose any of our free website designs and have a fully functional website live on the internet within 24 hours. We also offer completely custom website design and development for an additional cost.

CollisionSite websites contain integrated lead generation and communications features.

CollisionSite Websites are easy, affordable and LOADED with features!

We also add additional content such as paint care tips, terminology and other pages to make your website a search engine magnet and a valuable resource for your customers.

Silver System Website Features

:Customer & Insurance Website Log In:

Connect and share data online with Insurance Agents, Customers and Vendors. Job data is automatically uploaded from your existing Estimating Software, so you know it is accurate and up to date. Customers and Insurance Representatives see updated job information minutes after you write a suppliment or make job changes. Simply extract the EMS file for the job and CollisionSite does the rest!

Customers can view and print vehicle status photos and information and send messages to estimators

Insurance Representatives can log in to your website to view and print updated information, photos, approve supplements or job changes and send messages to your staff members. All estimate or supplement data is automatically uploaded from your estimating or shop management software, so you know it is correct and current.

:Online Estimates and Appointments:

CollisionSite.com websites contain an integrated estimate form allowing internet users to upload and send damage photos for a preliminary estimate directly from your website.

This feature was developed due to the large number of internet searches for online estimates.

CollisionSite.com websites also contain online appointment forms and contact forms to help you get the most from your website.

:Integrated CSI Surveys:

View Questions
View Results
View Report
When a customer's vehicle is marked as delivered, they can complete the integrated C.S.I. Survey on your website.
  • Customers answer insurance industry approved questions.
  • You get immediate alerts of surveys.
  • View and print CSI reports online anytime.
  • View CSI scores for service personnel, technicians, individual insurance companies and shop.
  • Separate scores for Insurance and Shop.

:Showcase Your Work:

Before
After

With the CollisionSite.com website system you can easily add before and after photos to showcase your work.

Displaying before and after photos on your website improves customer confidence and lets everyone see the pride you take in your work.

:Showcase Your Facilities:

With the CollisionSite.com website virtual shop tour, you can easily add photos of your your body shop and equipment, paint shop and equipment and your front office and customer lounge areas.

:Showcase Your Staff:

Let your customers get to know your staff! With the CollisionSite.com website system you can easily upload staff photos and bios. Letting customers know the experience and certifications of your staff makes them feel confident about using your collision center.

:Printable Coupons:

With the CollisionSite.com website system you can add or change printable coupons on your website for your customers. Advertise non-collision related services such as spray-on bedliners, detailing, window tints, paintless dent repair and other services.

:Change Your Website Design:

With the CollisionSite.com website system you can change your website design at any time with the click of a button. Keep your website looking fresh and new!

:Expand Your Website:

With the CollisionSite.com website system you can easily content or pages to your website.

Pricing and Options:
No Long Term Contracts!

At CollisionSite.com we believe in keeping clients the old fashioned way; by providing great customer support, great services at a great price.

One Time Setup Fee: $750
Includes: account setup, website setup using free website designs, adding content to website, getting website and domain name live, software installation, initial online system walk-through with staff.

Contact us for monthly hosting prices.

Includes:

Domain Name Purchase:
CollisionSite staff purchasing domain name, DNS setup to get domain name live, 2 years domain name registration fees.

Search Engine Submission and Optimization:
Includes: Adding additional content to website, creating XML sitemaps, submitting sitemap to major search engines, verifying website with search engines, submitting website domain name to major search engines, adding Google Analytics website tracking capabilities.

Custom Website Design and Development:
Custom website design, programming and development.

News and Articles
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Auto Body Shop ManagementFind out how CollisionSite can boost your business and make a real difference for your shop.

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